Replacement Parts & Product Repairs

Options exist for repairing your Hunter Douglas window covering

Finding the Right Part

Hunter Douglas designs a variety of products and operating systems. We will ask you for some specific information about your window coverings to ensure that we send you the correct parts and repair instructions. Here are a few basic pieces of information that will help us help you.

Provide the Age of Your Product
With all of the great enhancements and improvements throughout the years, most repairs are product-specific and age dependent.

Provide Your Product's Name or Type (for example, Duette®, Silhouette®, vertical blind, wood blind)
To try to identify your specific product you can either explore the Hunter Douglas product categories and products on this website's Products page or use the Search feature to try to identify your product's name.

Provide Your Product's Operating System (for example, EasyRise®, LiteRise®, Cordlock, PowerRise®)
How do you operate your product? Unsure? On each product's respective Product Details page on this website are videos representing each of the available operating systems for that product. Find the right video and you'll be able to identify the operating system by name.

Replacement Part Guides
Detailed replacement parts information can be found in the replacement part guides listed below organized by product and operating system.

NOTE: Replacement part guides are for reference only. Parts displayed in the replacement part guides may no longer be available or are unable to be shipped. Please contact our customer support group with any questions.

Available Replacement Part Guides

Honeycomb Shades
•  Brilliance® Pleated Shades with Cordlock (before Apr 2013)
•  Brilliance® Pleated Shades with SoftGlide® (before Apr 2013)
•  Duette® with EasyRise™ (before May 2009)
•  Duette® and Applause® with Vertiglide™ - Side Stack Under 60" (before May 2015)
•  Duette® with Cordlock - Standard Bottom Up (before Apr 2011)
•  Duette® with UltraGlide® - Standard 3/8", 3/4" and Double Honeycomb Fabrics (before May 2009)
Roller Shades
•  Designer Roller and Screen Shades with Manual Operating Systems
Sheers & Shadings
•  Luminette® with Wand Control (before Jun 2013)
•  Silhouette® and Nantucket™ with UltraGlide®
•  Silhouette® and Nantucket™ with EasyRise™ (before Apr 2014)
•  Silhouette® Standard Rectangular (before May 2004)
•  Silhouette® with EasyRise™ Standard and Oversized - (before May 2009)
Shutters
•  Palm Beach ™ Polysatin Shutters - All Operating Systems
•  Palm Beach™ Polysatin Shutters with Palmetto™ - Front Center Tilt Bar (before Nov 2009)

Ordering Replacement Parts and Timing

If available, parts and repair instructions will be sent free of charge. You will receive your shipment within 7 to 10 business days. Options for ordering replacement parts:

Complete the Parts Request form located on this website. Be sure to include your full street address for shipping purposes.
Contact a Customer Information Product Specialist at 1-800-789-0331 or via email.

Warranty-Covered Repairs

Check out our Warranty Information page for details regarding what is and is not covered under the Hunter Douglas Lifetime Guarantee.

Repair Options

Depending on the product, age and type of repair needed, there are several options available. Hunter Douglas offers repair assistance through our local dealers:

Your original dealer can assist with the return of your product(s) to a manufacturing location for repair.
Some dealers may have repair services at their location.
If you are not the original owner or if your original dealer is unable to assist you, you can locate a new dealer by visiting our Dealer Locator.
Dealer service fees and shipping charges will apply.

Depending on the product, a self-repair may be possible. Hunter Douglas may be able to send you the parts free of charge along with repair instructions. Basic repairs in the home may include: installation brackets, some cord replacements, tassels, and valance clips.

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